frequently asked question - FAQ
What's our Mission?
Our mission is simple: to share the love and health benefits that come with mushroom cultivation. We’re passionate about mycology and dedicated to providing high-quality products that make this rewarding hobby accessible to everyone.
How Do I Get Started with Mushroom Cultivation?
Cultivating mushrooms is a fulfilling and surprisingly simple process! Our products are designed to make mushroom growing accessible and enjoyable, whether you’re just starting out or you’re a seasoned cultivator.
We’re also excited to inform you that we are currently working on creating detailed tutorials to guide you through every step of the cultivation process… More to come
What Types of Mushrooms Can I Grow with Your Products?
Our products are designed for the cultivation of a diverse array of mushrooms. Though currently featuring Reishi mushrooms, our range is rapidly expanding to include a wide selection of other varieties. Our agar plates and liquid culture syringes are versatile tools, suitable for growing different types of mushrooms. We encourage you to experiment and delve into the rich and varied world of mycology with our adaptable and high-quality supplies.
How Do I Store and Maintain My Mushroom Cultivation Supplies?
To ensure the best results and longevity of your mushroom cultivation supplies, store them in a cool, dry place away from direct sunlight. For specific products like agar plates and liquid culture syringes, we recommend refrigeration to maintain their quality until you’re ready to use them.
What Are the Health Benefits of Mushrooms?
Mushrooms are known for their nutritional and health benefits, including being rich in vitamins, minerals, and antioxidants. While we encourage you to explore these benefits, please consult with a healthcare professional for specific medical advice.
How Long Does Shipping Take and What Are the Costs?
Our shipping times and costs vary depending on the destination and the size of your order. We strive to process orders swiftly, typically between 11am to 9pm. Please refer to our shipping policy for detailed information.
What payment methods do you accept?
- Cryptocurrency: We accept specific cryptocurrencies, including Bitcoin (BTC), Dogecoin (DOGE), and Bitcoin Cash (BCH) as a form of payment. To encourage the use of these digital currencies, we offer a 7% discount on your purchase if you choose to pay with any of these cryptocurrencies. This is an excellent opportunity to enjoy savings while utilizing a secure and modern payment method.
- E-Transfer: For a quick and secure transaction, e-transfer is available. This method allows you to pay directly from your bank account, making it a convenient option for online purchases.
- Credit Card: We accept all major credit cards. This traditional payment method is straightforward and efficient for online transactions.
- Cash on Delivery: For our local customers in Laval, Quebec, we provide the option of cash on delivery. This method is perfect for those who prefer to make a payment in person at the time of their local pickup.
Do You Ship Internationally?
Our shipping is currently focused within Canada. We’re dedicated to ensuring timely and reliable delivery across the country. For inquiries about the possibility of international shipping in the future, please feel free to contact us directly. We’re always looking for ways to expand our reach and bring our products to a broader audience.
How Can I Track My Order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.
Are Your Products Organic or Non-GMO?
Our products, including agar and liquid cultures, are based on organic principles. We prioritize natural ingredients and processes in our production, ensuring high-quality, eco-friendly products.
How Can I Contact Customer Support?
For any queries, support, or feedback, feel free to reach out to us at 438.922.6960 or email us at [email protected]. We’re available from 11am to 9pm. All our contact details, including additional ways to get in touch, can be found on our website. We are dedicated to ensuring you have the best experience with our products and are always here to assist you.
Do You Offer Bulk or Wholesale Pricing?
Yes, we offer bulk and wholesale pricing for larger orders. If you’re interested, please contact us directly for more details and pricing information.